Customer Reviews

Jay the Superstar

Jay was amazing! He helped me secure a loan even considering my complicated situation. When he rang to tell me I was approved I nearly cried. Can’t recommend Jay enough. Will definitely tell my friends.

Excellent, super quick service from Debra! Efficient and Effective

I had the pleasure of working with Debra Shaw recently to secure a car loan for my Tesla Model Y all within 4-5 hours, and I couldn't be more impressed with her service. Debra was not only knowledgeable and professional but also incredibly patient and understanding throughout the entire process.

Boat buy

Debra was open honest and transparent during the entire process which was extremely easy. Excellent customer service. Would definitely deal with this company again.

Best loan support

Debra Shaw; She keep he well informed on the progress of the loan and paperwork need to help with me getting my new car loan and the rest of the team in the back ground I would recommend CarLoans

Boat Loan

Jay was fantastic to deal with. The whole process was seamless. Applied one day, approved next morning and funds in account later that day! Jay was easy to communicate with and responsive. Highly recommended.

Outstanding service from Debra

Loans.com.au and more specifically Debra helped me get financed when numerous other loan agencies said they couldn’t. Debra helped tell me the tips and tricks of the trade, and ultimately got me approved with a rate nobody else could match, all in the span of a couple of days. Couldn’t be more satisfied.

Fantastic service.

Just wanted to say thank you to Debra Shaw who was so helpful, friendly and professional.

Great service

Megan was great to deal with and understood my needs. The process was simple and information Megan provided was very helpful in obtaining my loan

Customer Service

It was a pleasant experience to have Debra work through my car loan. She was thorough and made it easy for me to walk through all the red tape that was required. Debra was able to secure the best deal that suited my budget.

Fantastic service

I cannot thank enough to Debra. she is fantastic, helped me second time with a great outcome, always feed me with how everything goes and what stage it is. I would really recommend Debra and will continue working with Debra on every loan i need.

Service

Highly recommend Debra, she was fantastic with her assistance, communication and knowledge. She made this process easy and fast and can't thank her enough.

Easy, informative and supportive

We are definitely going to use this service again. it was quick and easy with follow ups done right the way through. I am very fussy on who I deal with and Jay Anderson made this ordeal easy and comfortable right from the start.

Professional service delivered in a timely manner

Debra was proactive and friendly in her service delivery. Recommended.

Excellent Service

The whole process was quick and easy and took all of the hard work out of it ourselves. We would 100% continue to use carloans.com.au and recommend Rick to anyone who prefers someone else take care of the niggly side of car loans! Thanks Rick, you deserve some cookies :)

Awesomeness

Rick is the man! This company is the best! Easy going n get things done so quickly! Cheers again!

Impeccable customer service by Debra Shaw

I have not received an incredible customer service like I did from Debra in such a long time!!! Debra is amazing, both her energy and efficiency from the day I required help. Many thanks and keep up the great work!

Great service and would definitely recommend it

Big thanks for Debra Shaw she made my loan very quickly with good rate and was following up. Thanks again for Debra and would go again next time with car loan and hopefully will get Debra again !!

Quick and easy process

I'd like to thank Rick for helping me. He was very informative and actioned everything straight away. It was the quickest and easiest process. Cheers!

Excellent experience

Dealt with Debra Shaw. She was excellent from the beginning to settlement.

Fantastic customer service

I called and spoke to Debra about a personal loan. Debra was great as she clearly explaind all aspects of the loan and application process. The loan was exactly what I wanted at a great price and was approve in a day. I highly recomend Carloans.com and thank Debra for her prompt professional service.

Exceptional service

Thank you Debra for all of your help you were amazing and help find us a great deal and was very accommodating 10/10 would highly recommend

Excellent service

Made the process easy as with phone call walk through which really helped.

Was the easiest loan experience I’ve ever had

Megan was very efficient and easy to deal with. Was a great experience and would definitely do it again next time I need to.

Unsecured Loan for a boat purchase

Debra was absolutely amazing to deal with and her customer service is exemplary. The entire process and product options were discussed in detail and she left no stone unturned to ensure I got exactly what suited my needs. I will no doubt be utilising Debra's service again in the futher.

Great customer focused lender

Debra's customer service during my loan application was exemplary. She diligently guided me through the entire process and identified the perfect loan tailored to my needs. What stood out was her rapid response to my emails and phone calls, ensuring a swift turnaround that catered to my tight deadlines.

Couldn’t be happier

From first contact the entire process was simple and friendly. Rick was an absolute professional and gave us amazing advice and kept us updated throughout the process. Cant recommend highly enough.

Epic customer service

Debra was awesome! She helped me navigate though the whole process and found the right loan for me.. very prompt with replying to my email and phonecalls. Even with the time difference. I'm in WA so it was very nice of her to communicate with me taking in account the time difference. She waited until it was 8 o'clock western Australia time before calling. Very polite very professional. Highly recommend! I can't recommend her enough!

Great service explained well

Nothing was an issue for Deb easy to understand. Highly recommend!

The best service ever, Debra Shaw is the best

Helped me so much through the process and Debra Shaw is probably the best person I've ever come across in my life , thanks a lot.

Car loan

Debra from car loans were super helpful she assisted in selecting right loan for me and she was really quick in getting laon just in 2 days which is unbelievable as other lenders took more than a week but couldn’t get me what I wanted. I highly recommend Debra!!

Debra was absolutely fantastic.

From the moment Debra made contact she went above and beyond. Nothing was too much hassle and was knowledgeable and caring and sincere. I highly recommended Debra.

Thanks Jay

Jay was great to deal with. The whole process was quick.

Overall, my experience with Alex from CarLoans.com.au was exceptional

They are a small brokerage firm in Brisbane, but their expertise and dedication rival that of the larger players in the industry. I wholeheartedly recommend them to anyone seeking reliable and efficient assistance in achieving their financial goals. Thank you, CarLoans.com.au, for your outstanding service and for going above and beyond to make my experience a positive one. I look forward to working with you again in the future.

Personal loan

Debra made our loan so easy, nothing was too much trouble & explained everything so it was easy to know what you are getting. Forgot the banks still waiting for ANZ to ring back after multiple attempts to organise an appointment over past month. We will be back for sure 20 out of 10 best service

10/10 for Debra

Debra was the best of the best easy to communicate and understand her explanation about everything was perfect and the best part of her service was she cares and always there to help delivered as she promised very rare to find someone like that thank you!!

Professional service, helpful staff

Got my loan through Jay at carloans.com.au it was easy to understand, fast, professional and a smooth process all round, would recommend this fella for your next venture of personal loans, even helped with IT issues on my end.

Super fast turn around and great result!

Recently got a loan with Debra and not only was the deal super fast and easy from start to finish but also 30% cheaper than what the dealer was offering! Great response time and perfect deal to match our needs! 100% would recommend to anyone!

Easy Peasy and speedy

Loved this lady. I got helpful, friendly and prompt service. Good advice and great follow up and accessibility. Outstanding.

Great service

Debra has been amazing setting up the loan for me. She has promptly replied to my emails and has guided me through every bit of the process making it easy and stress free. I also work nights and Debra has always made sure to contact me at a time that suits me so as not to wake me up.

Very Efficient & Great Communication A++

Rick was extremely helpful, communicated all of the important details without crap and worked quickly to get my loan.

Great help and customer service.

Very happy with your service always called back, there was no stone unturned.

Debra was absolutely fantastic

Debra was absolutely amazing to work with. Was able to get the best interest rate out of all the quotes I got. Also working to find the best loan for me personally. So easy to work with for settlement and arranging everything. Would highly recommend.

Good old fashion service

Rick was very helpful, understood what type of load i needed and came through with the goods with no pressure at all! Called me every step of the way, .are the whole process easy. Couldn't rate them any higher! Thanks Rick

Debra was absolutely wonderful

Debra was so easy to deal with! Angel in disguise 100% Everything was easy, quick and just a joy to deal with and talk to! Could not recommend Debra highly enough!

Super Service!

Thanks Rick! absolute legend! communication was prompt - you never over promised and under delivered and you helped every step of the way- a few curb balls made the transaction interesting and you handled it like a legend! Thank you!!!

Well done team

The staff were very encouraging and stepped me through this professionally and with care. My outcome was positive and thanks to the staff I can get my car

Dealing with the right people

I dealt with a lady called Debra Shaw who was very friendly and professional. Debra got me a great deal on finance which included a discount on the fees .Everything relating to the sale was handled and responded to in a quick professional manner and I would have no hesitation recommending her to family and friends.

Great service every step of the way. Got the outcome I wanted.

Massive thanks to Debra who ensured my application was in the best position to get the result I wanted. Her polite and thoughtful manner put me at ease and even when there were some minor technical issues she helped explain and resolve them quickly. She was very knowledgeable and made the process super easy. I had a great credit rating and she was able to provide me with a very competitive interest rate. Would definitely recommend anyone looking for a personal loan to get in touch. Thanks!

Highly recommend

After speaking to a few different companies with out much help or success. I decided to give Car loans a call and they did not disappoint. I dealt with Rick he was well spoken and very knowledgeable when it came to answering any of my questions. He successfully completed the loan for me which helped me get the car I was after. It was a very easy process and I’m thankful for his help through it all. Thank you once again car loans

Debra provided a great service

Fantastic service by Debra, very experienced and intelligent. She explained the process so well and brought a positive outcome for me.

Debra was fantastic

Dealing with Debra was an absolute delight. She made the whole process very easy and kept me up to date throughout the whole process. Very happy